Help Center

Expertise Is The Difference


Real People, Ready to Help YOU! Now!

We're open Mon - Fri: 8am- 5:00pm PST, so there's almost always a live customer service agent available to answer your questions. We are not in this business to make a sale, we are here to create a satisfied customer. That is why we strive to make sure that your purchasing decision is a carefully informed one. We will tell you more about the products you want to buy than anyone else in the business. Our consultants not only answer your questions, they offer expert advice and will help you decide which product best meets your needs within your budget.

Give us a call, we would love to assist you! Our toll free number: 866-289-3987. Personal one-on-one service the way it should be! BuyShade.com's staff is highly trained, experienced, friendly and very knowledgeable about all the products we offer.

Fast Shipping

Our shipping time is really fast. With our huge inventory and state-of-the-art warehousing, we can ship In Stock items to anywhere in the United States in 2 - 6 business days. We ship most items out the same day the order is placed. Overnight shipping is available upon request.

Honest Reviews

We have honest reviews of all of our products posted on our website, from our objective staff and from consumers just like you. All customer product reviews are welcome: The Good, The Bad, and the Downright Ugly. While that may seem like at bad idea (for us) we want you to have a broad perspective when you choose the product that's going to be right for you. If you still have questions, even after reading the reviews, just call our customer service staff - we've used most of the products personally, so we would be more than happy to help assist you with your choices.

Tax Free

We don’t charge tax outside of California.

Quick Quotes & Rush Specialist

Need your order yesterday? Been told it can't be done? Give us a shot, we will do everything we can to make your deadline. We have the "can do" attitude!

EVERYDAY Low Guaranteed Prices

The latest Competitive Price Survey proves that BuyShade.com saves you 20% on average over other competitors and we stand behind our great prices with a lowest cost guarantee. Place your order today with confidence that you'll get the lowest price. If you have found a lower online price, we'll match it. If you find a lower online price within 30 days of your order, we'll refund you the difference in the price of the item. Just send us a copy of the website page showing the lower price for the same item and we'll expedite the processing of your refund. The lower price found must be for the same product, order quantity and delivery schedule (i.e. rush vs. standard delivery). Price guarantee does not apply to custom printed items due to the vast variations in custom options, printing methods, applications and materials. Price guarantee applies to the item price excluding shipping costs, handling charges, taxes and additional setup not included in the base item price.

BuyShade.com is focused on giving you the lowest price possible on everything sold on the web site, each and every day of the year. How is it possible? It's simple. By buying in large quantities and keeping overhead low. (No company jets or executive dining rooms around here!)

To be fair, BuyShade.com reserves the right to refuse any comparisons on:

  • Any Factory "Second", "Blemished" or "Used" items, (You'll only get first quality merchandise here);
  • Any "Going out of Business", "Liquidation Sales" or similar instances priced below standard dealer cost;
  • Any Auctions, affiliate coupons, "first time customer" promotional offers, paid or unpaid membership clubs, unauthorized dealers, private individuals, or stores not located in the United States (they can't help you with any warranty problems);

Price Protection Guarantee is proof that BuyShade.com is serious about giving you the best prices, value and service around!

To receive credit under your Price Protection Guarantee, simply order your item from the BuyShade.com site, then email us the URL of the web site of the retailer's item found at a lower price within thirty days of your order. We will verify the information then credit your account. That's all there is to it!

*Note for California deliveries: orders are subject to 8.0% sales tax; sales tax is not included in any price difference calculation.

Thank you for shopping at BuyShade.com!

100% Satisfaction Guarantee

BuyShade.com desires to create a working partnership with customers. We understand implicitly that our duty is to serve…and serve well. We know that our customers demand the highest quality products and service, which is why we work so hard everyday. If we made a mistake on your order, we will pay for ground shipping to correct that error. If you are not completely satisfied with your standard E-Z UP tent purchase, you can return the tent for a full refund or exchange within 30 days. Please receive a Return Authorization (RA) number prior to returning your package(s).

PLEASE NOTE: All sales are final for replacement parts and custom-produced items, such as custom colors and custom printed graphics.

At BuyShade.com we want you to be happy with your purchase! If you want to return or exchange an item, simply complete these easy steps prior to shipping the item(s) back for credit or exchange. It's fast and easy.

Here's how it works:

1.  Call our Customer Service Department at 866.289.3987 and a representative will issue you an RA (Return Authorization) number. The RA number is very important. It is how we track the return and any credits related to your order. Packages that don't have an RA number cannot be identified and will not be refunded. Restocking fees may apply for items returned to warehouse without proper authorization!

2.  Drop off the package(s) at your nearest shipping center. If you cannot move or transport your package(s), we can email you a shipping label and send FedEx for a pickup at your address. The cost for return shipping will be deducted from your return. All returns must be mailed to our office address:

461 Old Newport Blvd
Newport Beach, CA 92663

3.  We will send you an email that confirms your return/exchange and provides you with a record of your request. When we receive the item you have returned in the original box, in like-new condition, we will get your replacement item shipped or credit issued as quickly as possible.

Special Note from Team BuyShade:  We want you to feel comfortable shopping with us and returning your product(s) if necessary. When you talk or email with us about your return, please tell us why you want to return it and let us know why about the condition of the products—whether you have used them and how often, whether there is any damage, etc. If you are honest with us, we can be honest with you about an appropriate alternative and whether we need to deduct a restocking fee from your return. Whenever possible, we will waive restocking fees; less than 5% of returns in 2015 included a restocking fee.

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our systems, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take as long as a week to process and post these refunds to their customers' accounts.

100% Safe Shopping

BuyShade.com offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with BuyShade.com and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, BuyShade.com will cover up to the entire $50.

BuyShade.com will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the BuyShade.com secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Privacy Protected

You can visit most of the pages on BuyShade.com without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

However, when you use our online services like joining our e-mail list, saving viewed products in an online portfolio, leaving a product review, entering a sweepstakes, or purchasing a product from us online, you agree to tell us something about yourself.

When you join our e-mail list, enter a sweepstakes, or use online services such as our shopping cart, you are asked for your e-mail address, name and zip code. You may also be asked for a street address and other information. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.

We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We also use your personal information to provide you with certain benefits if you enroll in our BuyShade.com promotion program, and to send you catalogs and information about special promotions. In addition, we may use your personal information to contact you if we have trouble processing your order.

We do not sell, rent or share e-mail addresses with any third parties except select business partners. We do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.

When you leave a product review or request a quick quote on our site, the information you provide about yourself, including your e-mail address, is collected for us by a third party vendor. Customer comments are reviewed both by our third party vendor and by BuyShade.com. Any personal information collected in the product review process, including e-mail addresses, is covered by our BuyShade.com privacy policy as outlined here and by our Terms of Use policy. Reviews and quick quote request are posted on BuyShade.com at our discretion. When a product review or quick quote request is submitted on this web site, you grant BuyShade.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

This policy covers information collected on visitors to the BuyShade.com site through the process of ordering products, joining our e-mail lists, submitting product reviews, requesting quick quotes and using our online services.

If you prefer that we do not share your name and address with other marketers, please email us at customerservice@BuyShade.com. We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, BuyShade.com, or to others. We may also disclose personal information when we believe the law requires it.

Secured Transactions

At BuyShade.com, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.

Free Art Proofs

We will take all the time it takes to getting your design just right. You will always get a FREE digital proof to approve before anything gets printed.

Free Samples

Sometimes you just need to touch and feel the product to be sure it's right for you. That's why we're happy to send you FREE samples when you need them.

461 Old Newport Blvd.
Newport Beach, CA 92663
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100% Satisfaction.
Every product on BuyShade.com is subjected to rigorous testing before we make it available to our customers, so we can confidently provide a 100% Satisfaction Guarantee on your purchase.